Support
Deposio support
For help with Deposio, purchases, or a privacy request, email us.
deposio.support@gmail.comWhen you contact support
Include a short description of the problem and your device platform. Do not send property photographs, PDF reports, addresses, or other evidence unless it is necessary and you choose to do so.
Support messages are retained only as long as reasonably necessary to resolve the request and meet legal or operational obligations.
Restore a purchase
If a previous Deposio lifetime purchase is not recognised, open Privacy & support from the app's Home screen and choose Restore purchases. Use the same Apple or Google store account that made the purchase.
Understanding your report
Deposio records evidence supplied by the tenant. It is not an independent inspection or legal verification. Under Deposio's current local-only model, original photographs remain on the device unless the tenant chooses to share them.
- Inspection started
- When the inspection was first created.
- Inspection completed
- When the tenant first finished the inspection. Later edits do not change this date.
- Report created
- When a PDF was first successfully generated and stored for the inspection. Older inspections may omit this row when the original date was not recorded.
- Last updated
- The latest meaningful change to report details or evidence after completion.
- Unavailable originals
- The number of original evidence images referenced by the report that Deposio could not load from local storage while generating the PDF.
- Captured on
- When a photograph was taken with the camera through Deposio.
- Imported on
- When a photograph was added to Deposio from the device's photo library.
Privacy requests
You may use the support and privacy email to request deletion of purchase-related anonymous RevenueCat customer data where applicable. Deposio will use the available RevenueCat customer identifier and RevenueCat tools or processes to action the request where possible.